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Very slow internet
Layer1
Top  #1 Bericht afdrukken
Geplaatst op 06 December 2007, 20:25
Hello everyone.

My Orange ADSL Extra internet has been very slow for the last 5-6 days. When I reset the Livebox, it again works fast. But after 5 minutes, internet really slows down and sometimes it completely stops. So i have to reset the Livebox every 15minutes.

Does anyone know why this is happening ? Is there a central problem or is it about my connection ?

THANKS IN ADVANCE !
Regards.
 
Layer1
Top  #2 Bericht afdrukken
Geplaatst op 08 December 2007, 00:16
Thank you for the answer.

I tried the test couple of times and my results are around 1-3 mbps [it used to be 6-10 mbps].
Distance is 1961 meter. "Ask for the SDSL bundeling offer at your provider or account manager."

My Livebox is connected to a router. I share my connection with a laptop in my house. I use the desktop. I installed both Adware and UniblueSpyEraser on laptop and desktop, it found trojan on laptop, and I deleted it. I scanned anoter 3 times and cleaned everything. But its still veryyy slow. It seems to get slower when laptop connects at the same time.

I added MAC filters so I dont think anyone else is using my connection.

Is it possible that Orange is having some repair or improvement in my area ?

Thanks again Smile
 
mesa57
Top  #3 Bericht afdrukken
Geplaatst op 08 December 2007, 09:23
Can you post the adsl statistics from you're livebox ?
 
Layer1
Top  #4 Bericht afdrukken
Geplaatst op 08 December 2007, 11:32
Here they are:

ADSL line status Operational
ADSL standard G992_5_A
--Upstream rate 1000 Kb
--Downstream rate 3304 Kb
Attenuation Near End : 39.8 (dB )
Far End : 15.5 (dB )
SNR margin Near End : 8 (dB )
Far End : 10 (dB )
HEC count 193827
Firmware 0xe15080a
15 min ES counter 0
CRC errors 40481
1 day ES counter 0
Gewijzigd door Layer1 op 08 December 2007, 11:33
 
mesa57
Top  #5 Bericht afdrukken
Geplaatst op 08 December 2007, 14:00
You're upstream rate is ok. If it was not, that would indicate cable problems. The downstream is fairly low though. 3304 kbits should give you a download of aprox. 330 kb/sec.
The attenuation is also high : 39.8 db. This indicates a distance in copper resistence of aprox 2.17 km.
You're downstream should be somewhat higher.
I am beginning to suspect the livebox or it's main adapter.
Have you talked to the heldpdesk ?
 
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